Complaints procedure

Last updated 9 October 2026

We want to get things right. If we have not, please tell us so that we can put it right.

How to complain

• Email: admin@different.property
• Phone: 023 8181 2088
• Post: DiffeRENT Property Services Ltd, Office 15 Bramley House 2a, Bramley Road, Long Eaton, Nottinghamshire NG10 3SX

Please include your name, the property concerned, what went wrong and what you would like us to do about it.

What happens next

1. We acknowledge your complaint within 3 working days.
2. We investigate it fairly and look at all the facts.
3. We send you our final response in writing within 15 working days of receiving your complaint. If we need longer, we will tell you why and when to expect it.

If you are still unhappy

We are a member of the Property Redress Scheme (membership PRS004652), an independent redress scheme. If you are not satisfied with our final response, you can refer your complaint to the scheme free of charge:

• within 12 months of our final response; or
• after 8 weeks from the date you first complained, if you have not had a final response from us.

Property Redress Scheme
Premiere House, 1st Floor, Elstree Way, Borehamwood WD6 1JH
Telephone 0333 321 9418
Website www.theprs.co.uk