Privacy policy
Last updated 9 October 2026
This notice explains how we use your personal data when you use our website, make an enquiry or join our newsletter. We keep it short and plain on purpose.
Who we are
DiffeRENT Property Services Ltd is the controller of your personal data. We are registered in England and Wales, company number 09794487. Our registered office is Office 15 Bramley House 2a, Bramley Road, Long Eaton, Nottinghamshire NG10 3SX.
Email admin@different.property or call 023 8181 2088.
What we collect
When you complete a form on our website we collect:
- your name, email address and phone number;
- details of your portfolio (for example the number and type of properties you own); and
- any message you choose to write to us.
If you join our newsletter we collect your name and email address. We do not ask for special category data, and please do not include it in your message.
Why we use your data and our lawful bases
| Purpose | Lawful basis |
|---|---|
| Replying to your enquiry, discussing and quoting for our services | Legitimate interests (running our business and answering the people who contact us), and taking steps at your request before entering into a contract |
| Sending you our newsletter and guides | Your consent, which you can withdraw at any time |
| Keeping records, handling complaints and meeting legal duties | Legal obligation and legitimate interests |
If you become a client, we will give you a separate notice covering how we use your data to provide our services.
Where your data is stored and who handles it
We use a small number of trusted providers to run our business. They process your data on our instructions.
- Our CRM provider, which stores enquiry and client records. It is operated by Progress Software and hosts data in the EU and the US.
- MailerLite, our email newsletter provider.
- Google Workspace, for email and documents.
We do not sell your data and we do not share it with anyone for their own marketing.
International transfers
Some of these providers process data outside the UK, including in the US. Where they do, we rely on a safeguard recognised by UK law, such as the UK adequacy regulations (including the UK-US data bridge for certified US companies), or the UK International Data Transfer Addendum to the EU standard contractual clauses. You can ask us for more detail by using the contact details above.
How long we keep your data
- Enquiries: for 2 years from our last contact with you, unless you become a client.
- Newsletter: until you unsubscribe. Every email contains an unsubscribe link.
- Client records: as set out in our client terms.
After these periods we delete or anonymise your data, unless the law requires us to keep it longer.
Your rights
Under UK data protection law you have the right to:
- access the personal data we hold about you;
- have inaccurate data corrected (rectification);
- ask us to delete your data (erasure);
- ask us to restrict how we use it;
- object to us using it on the basis of legitimate interests;
- receive your data in a portable format; and
- withdraw your consent at any time, where we rely on it.
To use any of these rights, contact us using the details above. We will normally reply within one month.
Automated decisions
We do not make decisions about you using automated processing that has legal or similarly significant effects.
Cookies
Please see our cookies page.
Complaints
If you are unhappy with how we have handled your data, please tell us first and we will try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO):
ico.org.uk
Telephone 0303 123 1113
Changes to this notice
We may update this notice from time to time. The date at the top shows when it was last changed.